LABORATORY POLICY

I. SAMPLE COLLECTION

I.I Sample Collected by MyLAB Personnel
MyLAB personnel are available to conduct sample collection upon request. In such condition, a certain amount of fee will be charged to the organization making the request in the amount mentioned in the price list section of this catalogue. The charge for sample collection is separate from the testing charges billed to our customers.

I.II Sample Collected by Collection Agents
MyLAB also employs regional sample collection agents to assists in sample collection. These agents are assigned by MyLAB in sample collection only and are not qualified to give technical advice. Please make sure that these agents comply with all safety requirements to prevent any unwanted circumstances. These agents are paid by MyLAB and our customers are not obliged to make any payments directly to the agents.

I.III Sample Collected by Customers
The customers can also collect samples themselves if they wish to. This can help them reduce their cost in terms of not needing MyLAB’s sampling services. In such situation, MyLAB’s technical staffs will conduct training sessions so that our customers acquire the necessary knowledge for them to conduct sampling. An important note: MyLAB can not be held reliable in the event that any damages occurs to the sample before we receive it if customers wishes to conduct sampling by themselves.

I.IV Test Request Forms
A completed and signed request form must accompany all samples. Please write clearly to minimize documentation error. It is very important that all particulars are provided as requested.

II. SAMPLE DELIVERY

II.I Delivery by Hand
Farmers can deliver samples collected to our laboratory themselves. The samples need to be packed in ice and be kept away from sunlight to prevent them from being damaged. Please make sure that request forms accompany all samples and all the samples are properly labeled. This is to ensure proper documentation and processing of the samples.

II.II Delivery by Courier
Customers also have the choice of sending their samples using courier service. In such cases, please also ensure that the samples are properly packed in ice and kept away from sunlight for delivery. In addition, please ensure that all documentation accompanies the samples.

II.III Sample Reception Hours
MyLAB’s normal hour for receiving samples is the same as its business hours. It is advisable that customers call the laboratory upon sending their samples to ensure that our staffs are ready to receive them. Samples received after 5.00pm will be kept in storage for processing the next day while samples received after 5.00pm on the last working day of the week will be processed on the first day of work the week after.

III. DAMAGED SAMPLES

III.I Samples Damaged During Transportation
Any samples damaged prior to reaching our facility will not be of our responsibility if they are collected and delivered by our customers themselves. We will only take responsibility for samples taken and delivered by our sampling agents. In either case, MyLAB will inform customers concerning the damaged samples upon reception.

III.II Samples Damaged In the Laboratory
MyLAB will take responsibility for samples that are damaged in our facility due to handling accidents. Customers will be informed regarding the damaged samples accordingly.

III.III Billing Treatment for Damaged Samples
Samples that have been damaged either during transportation or after being received by the laboratory will be deducted from billing. Notes regarding the type and amount of damaged samples will be placed together with MyLAB’s result form given to our customers. MyLAB will also call our customer notifying the damaged samples.

IV. LABORATORY TEST RESULTS
All test results will be accompanied by respective forms detailing each sample’s ID. Customers will be informed by mail and fax or phone calls for urgent cases.

V. PRIVACY IN REPORTING
All laboratory results are treated with strictest confidentiality. MyLAB will ensure that the results are only available to the respective customers.

VI. CREDIT TERMS AND PAYMENTS
Credit terms are usually 30 days from the date of the invoice. Checks should be crossed and made out according to the issuer of the invoice.

VII. QUALITY CONTROL
It is our utmost aim to maintain the accuracy and reliability of our laboratory results. As such our laboratory test are subjected to both external and internal quality audit (QA). MyLAB regularly conducts cross checking with VRI and other regional DVS laboratory. As such it is our sincere interest to further enhance and establish close collaboration with other referral laboratories.